How ERP Consulting Group Unified Manufacturing, Sales, and Warranty Management for a Solar Energy Manufacturer
About the Project
The client is a growing player in India's solar energy sector, engaged in the manufacturing and distribution of solar modules and Li-Ion batteries. With expanding operations and a widening customer base, the client sought a unified digital backbone to manage its manufacturing, sales, and after-sales warranty processes.
Warranty claim processing time dropped from 15 days to just 2 days - an 87% improvement - through a centralized Warranty Portal.
Technologies Powering This Solution
Odoo CRM & Sales
End-to-end pipeline management, lead capture, qualification, and opportunity tracking with reporting dashboards.
Odoo Manufacturing & PLM
Decoupled production planning for make-to-stock flexibility, supported by product lifecycle management.
Odoo Inventory & Barcode
Pallet-level tracking for organized storage, handling, and dispatch of finished goods.
Helpdesk, Field Service & Website/Portal
Customer-facing warranty registration, claim management, and after-sales support.
Quality, Maintenance, Purchase, Docs & Sign
Supporting modules enabling end-to-end governance across quality control, procurement, and documentation.
QR-Code-Based Data Capture
Custom development enabling streamlined, compliant customer registration.
The Challenge
Turning Fragmented Operations Into a Single, Connected Digital Backbone
Fragmented Sales Pipeline Visibility
Management of the sales pipeline was fragmented, with limited visibility into lead-to-order conversion.
Centralized CRM
An end-to-end CRM was implemented for sales pipeline management, lead capture, qualification, and opportunity tracking, backed by reporting dashboards for full visibility.
No Centralized Warranty and Claims System
There was no structured, centralized system to capture warranty registrations and manage after-sales claims for solar modules.
Dedicated Warranty Portal
A customer-facing warranty registration and claim management portal was built, enabling structured capture of product serial numbers, purchase details, and warranty status.
Manufacturing Tightly Coupled to Sales
Manufacturing planning was tightly coupled to sales, causing scheduling rigidity and limiting production flexibility.
Manufacturing Decoupling
The manufacturing workflow was reconfigured to decouple production from direct sales orders, enabling make-to-stock flexibility and smoother production planning.
Inefficient Warehouse Handling
Warehouse handling was inefficient, with no systematic pallet-level tracking of finished goods.
Pallet Management
Pallet-level tracking was introduced within Inventory for organized storage, handling, and dispatch of finished solar modules.
Manual, Non-Compliant Customer Data Capture
Customer data capture was manual and disconnected, with no compliant mechanism for DCR (Domestic Content Requirement) registration.
QR-Code-Based DCR Registration
A QR-code-based customer registration and data-capture workflow was designed to streamline DCR-compliant product registration, alongside change requests, HLSD documentation, and a delivery governance framework to support a controlled rollout.
The Outcome
The integrated Odoo implementation delivered measurable improvements across sales, manufacturing, warehouse, and after-sales operations:
Key Outcomes
- Warranty claims processed in a fraction of the time, with full visibility from registration to resolution
- Faster, more accurate dispatch through organized, pallet-level finished-goods tracking
- A single, centralized CRM giving the sales team clear, end-to-end pipeline visibility
- A modern, QR-code-driven approach to DCR compliance that also captures clean customer data
- Decoupled manufacturing and organized warehousing addressing planning flexibility and warehouse efficiency together
A formal delivery governance framework and ongoing support ensured predictable, well-controlled execution and long-term reliability.
A Blueprint for Digitizing Solar Manufacturing
This deployment shows how a growing solar manufacturer can bring sales, production, warehousing, and after-sales service onto one connected platform. By pairing a centralized CRM and warranty portal with decoupled manufacturing, pallet-level inventory tracking, and QR-code-based compliance capture, ERP Consulting Group gave the client a scalable foundation for growth - with the governance and support structure to keep it running reliably.
Ready to unify your manufacturing, sales, and after-sales operations?
Book a free Odoo consultation and discover how ERP Consulting Group can transform your operations.
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