Odoo Support & Maintenance Services
Keep your Odoo ERP running at peak performance with SLA-backed support, proactive monitoring, and a dedicated team that resolves issues before they impact your business.
- ✓ Odoo Certified Partner
- ✓ SLA-Backed Support
- ✓ 24/7 Monitoring
- ✓ 8+ Years Experience
- ✓ Global Presence
Your Odoo ERP Is the Engine of Your Business. The Right Support Partner Drives Long-Term Success.
Modern businesses use Odoo to manage sales, inventory, accounting, manufacturing, CRM, and more. As your business grows, the right Odoo support partner helps keep your ERP optimized, secure, and aligned with changing needs, maximizing efficiency, user adoption, and the value of your Odoo investment.
Common Odoo Pain Points. Proven Solutions.
Whether you're facing slow performance, recurring bugs, or server instability we've solved it before. Here's how.
Comprehensive Odoo Support - Technical, Functional & Infrastructure
Every aspect of your Odoo environment covered under one SLA-backed agreement.
Odoo Technical Support
Bug fixing, error resolution, and code-level troubleshooting by certified Odoo developers. We resolve issues at the root, not just the surface.
Odoo Functional Support
Configuration guidance, workflow optimisation, and module setup support for end users and managers. Bridge the gap between Odoo capability and real-world usage.
Odoo Bug Fixing
Rapid identification and resolution of bugs in standard and custom modules. Prioritised by business impact with full QA before deployment to production.
Server & Hosting Management
Linux admin, Nginx/Apache config, SSL, backup management, and cloud infrastructure support (AWS, Azure, GCP). Keeps Odoo online and fast.
Security & Monitoring
Proactive security patching, access rights audits, data encryption checks, intrusion monitoring, and compliance reviews to protect your business data around the clock.
Database Maintenance
PostgreSQL performance tuning, index optimisation, query analysis, scheduled backups, and database cleanup to ensure Odoo runs reliably at any scale.
User Training & Assistance
Live training sessions, on-demand guides, process documentation, and helpdesk for end users - tailored to each department and their actual workflow.
Custom Module Support
We take full technical ownership of your custom modules, even if built by third parties. Audit, document, maintain, and enhance under our AMC.
Version Upgrade Support
Structured upgrade planning, testing environments, data migration validation, and post-upgrade stability monitoring to move you to the latest Odoo version safely.
Odoo Annual Maintenance Contract (AMC) Plans
Predictable support. No surprise bills. Just a dedicated Odoo team - every day.
Growth
0 - 25 Users
- Pricing$200–$400
- Account ManagerShared manager
- Technical Support✓ Included
- Response TimeNext business day
- Functional Support✓ Included
- Security MonitoringBasic patching
- Monthly ReportingSummary report
Business
25 - 100 Users
- Pricing$500–$1500
- Account ManagerNamed manager
- Technical Support✓ Included
- Response Time8-hour response
- Functional Support✓ Included
- Security MonitoringProactive monitoring
- Monthly ReportingDetailed health report
Professional
100 - 160 Users
- Pricing$1600–$2500
- Account ManagerDedicated Named Manager
- Technical Support✓+ proactive monitoring
- Response Time✓ 4-hour response
- Functional Support✓+ QBR sessions
- Security Monitoring24/7 monitoring + alerts
- Monthly ReportingExecutive dashboard
Enterprise
160+ Users
- Pricing$2500+
- Account ManagerDedicated Named Manager + Escalation Line
- Technical Support✓+ proactive monitoring + same-day resolution SLA
- Response Time1-hour response
- Functional Support✓+ Monthly QBR + Strategic roadmap sessions
- Security Monitoring24/7 monitoring + alerts + incident response
- Monthly ReportingExecutive dashboard + custom KPI reporting
Guaranteed Response Times. Enterprise-Grade SLAs. Zero Guesswork.
We believe support commitments should be contractual - not conversational. Our SLA framework defines exactly what happens, how fast, and who is responsible. No vague timelines. No 'we'll look into it.'
| Priority | Severity | Definition | Initial Response | Target Resolution | Available |
|---|---|---|---|---|---|
| P1 | Critical | System down / complete production failure / major financial impact | 1 hour | 4 hours | 24/7 |
| P2 | High | Major functionality broken, no workaround available | 4 hours | 1 business day | Business hours |
| P3 | Medium | Functionality impaired, workaround available | 8 business hours | 3 business days | Business hours |
| P4 | Low | Minor issue, general query, enhancement request | 2 business days | 7 business days | Business hours |
Odoo Support and Improvement Process
A structured 7-step journey from system assessment to quarterly business review - keeping your Odoo ERP optimized, secure, and aligned with your business goals.
System Assessment & Onboarding
We audit your full Odoo instance - custom modules, integrations, hosting setup, and performance. Identify risks and quick wins on day one.
Knowledge Transfer
Structured handover from any current support or implementation team. Full documentation of your Odoo environment, configuration history, and open items.
Monitoring Setup
We configure server monitoring, uptime alerts, performance dashboards, and security scanning. Establish baselines so we can spot deviations immediately.
Helpdesk & Ticket Access
Your team gets access to our dedicated helpdesk portal with SLA tracking, real-time ticket status, and priority routing based on severity.
Issue Resolution
Every ticket follows our structured process: triage → root cause analysis → fix → QA testing → deploy → document. No quick patches — permanent, documented solutions.
Continuous Improvement
Beyond break-fix: we proactively recommend performance improvements, module enhancements, and feature adoption based on your usage patterns and business growth.
Quarterly Business Review
Executive review of support performance, SLA compliance, system health, and next-quarter planning. Strategic guidance on upgrades, new modules, and ERP roadmap.
We Understand Your Industry - Not Just Your Software
Our support teams are trained on industry-specific Odoo modules and challenges across these sectors.
Manufacturing
MRP breakdowns, BOM errors, work order failures, capacity planning bugs
Professional Services
Timesheet reporting, project billing errors, resource allocation bugs
Retail & eCommerce
POS sync errors, eCommerce order failures, payment gateway issues
Distribution & Logistics
Multi-warehouse sync, delivery route errors, shipping integration failures
Construction
Job costing errors, subcontractor management, multi-project tracking
Healthcare
Appointment scheduling bugs, billing claim issues, compliance module errors
Get Free Odoo Audit
Our Odoo specialist will review your system and deliver a written report covering: performance issues, security risks, module health, and the top 5 improvements you should make this quarter.
- ✓ 60-minute live system review with a certified Odoo expert
- ✓ Written report: performance, security, module health, and quick wins
- ✓ No sales pitch - just honest findings and practical recommendations
Frequently Asked Questions
An Odoo AMC is a structured, annual support agreement that gives your business access to a dedicated Odoo team for technical support, functional help, bug fixing, monitoring, and continuous improvement. It replaces reactive, ad-hoc support with a proactive, SLA-driven partnership.
Our P1 (Critical) response time is 1 hour, 24 hours a day, 7 days a week -for Business and Enterprise AMC clients. P2 High issues are responded to within 4 business hours. All commitments are contractual.
Yes. We take full technical ownership of custom modules developed by any team -including third-party agencies or in-house developers. We audit, document, and maintain them as part of our AMC.
We support Odoo Community and Enterprise versions 13 through 17, and we are actively supporting clients migrating to Odoo 18. We provide upgrade planning and support as part of our AMC.
Freelancers offer no contractual SLAs, no backup coverage, and no continuity when they are unavailable. Our AMC provides a dedicated team with contractual response times, full documentation, proactive monitoring, and a defined escalation path -backed by a company, not an individual.