Privacy Policy

Introduction

We at ERP Consulting Group, accessible from www.erpconsulting24.com, are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information you share with us. This Privacy Policy ("Policy") describes how ERP Consulting Group ("Company", "we", "us" or "our") collects, uses, discloses and transfers personal information of users through its websites, applications and online services (collectively, the "Platform").

This Policy applies to those who visit the Platform, or whose information ERP Consulting Group otherwise receives in connection with its services, such as contact information of clients, prospective clients, partners, vendors and job applicants (collectively, "Users"). For the purposes of this Policy, "You" or "Your" means the person who is accessing the Platform.

1. Types of Personal Information We Collect

"Personal Information" (PI) means any information relating to an identified or identifiable natural person, including common identifiers such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person, and any other information categorized as such by applicable laws.

We collect information about you and/or your usage to provide better services and offerings. The Personal Information we collect, and how we collect it, depends on how you interact with us. We collect the following categories of Personal Information:

  1. Contact and enquiry information: name, email address, phone number, country, city, job title and company/organization, when you fill in a contact form, request a consultation or demo, download resources, or sign up for newsletters and alerts on the Platform.
  2. Account information: name, email address and password, if you register for an account or client portal on the Platform.
  3. Career application information: information usually included in a resume, such as name, contact details, work experience, educational qualifications, current and past remuneration, and a copy of your resume, when you apply for a position with us.
  4. Usage information: information about the services you use and how you use them, including log information and location information.
  5. Survey and feedback information: name, age, contact details, preferences and other details you choose to provide through surveys, feedback forms and similar tools.
  6. Business engagement information: business details, project requirements, system and process information, and other information you share with us in the course of evaluating or receiving our ERP consulting, implementation, integration, support and related services.
  7. Communications: information about your communications with ERP Consulting Group, including emails, calls, chats and any information you choose to provide.
  8. Technical information: when you visit the Platform, we use cookies and similar technologies to automatically collect, store and use technical information about your device and your interaction with the Platform, including device type, IP address and device location.
  9. Social media information: if you sign in with, or connect, a social media account to access the Platform, you consent to our collection, storage and use of the information you make available through the social media interface, in accordance with this Policy. Please see your social media provider's privacy policy for more information on how they share information.

2. How We Use Your Personal Information

We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so. Depending on the purpose for which you interact with us, we may process your Personal Information to:

  1. Provide our services and products to you, respond to your enquiries, prepare proposals and manage our business relationship with you.
  2. Protect our Users and provide you with customer support.
  3. Use information collected from cookies and other technologies to improve your user experience and the overall quality of our services (see Section 3). When showing you tailored ads, we will not associate an identifier from cookies or similar technologies with sensitive categories such as race, religion, sexual orientation or health.
  4. Improve the Platform and its content to provide better features and services.
  5. Conduct market research and surveys with the aim of improving our products and services.
  6. Send you information about our products, services, events and insights for marketing purposes and promotions. You may opt out at any time.
  7. Process and evaluate job applications.
  8. Prevent, detect, investigate and take action against crimes (including fraud and other financial crimes), other illegal activities, suspected fraud, or violations of our Terms & Conditions in any jurisdiction.
  9. Carry out identity verification, government sanctions screening and due diligence checks, to the extent required.
  10. Establish, exercise or defend legal rights in connection with legal proceedings (including prospective proceedings) and seek professional or legal advice in relation to them.

3. Cookies and Other Tracking Technologies

Some of our web pages use "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall Personal Information previously provided by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you when you receive a cookie, or you may choose to block cookies in your browser. Please note that if you erase or block your cookies, you may need to re-enter your user ID and password to access certain parts of the Platform, and some features may not function properly.

Tracking technologies may record information such as Internet domain and host names, Internet Protocol (IP) addresses, browser software and operating system types, clickstream patterns, and the dates and times our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyse information that does not contain Personal Information for trends and statistics.

For more information about our use of cookies, please contact us using the details in Section 13.

4. Compliance with a Legal Obligation

Your Personal Information may be processed by ERP Consulting Group to the extent that such processing is necessary for us to comply with a legal obligation. For example, we may be required to disclose your Personal Information to respond to a court order, or to retain specific records for a fixed period to comply with applicable law.

5. Information Sharing and Disclosure

We restrict access to your Personal Information to employees who reasonably need to know that information to fulfil their jobs in providing, operating, developing or improving our products or services.

ERP Consulting Group does not disclose, transfer or share your Personal Information with others except with:

  1. Affiliates and group companies, to the extent required for our internal business and administrative purposes, general corporate operations and provision of services.
  2. Third-party service providers and marketing partners that we engage to (a) provide services over the Platform on our behalf; (b) maintain the Platform and mailing lists; or (c) communicate with you on our behalf about offers relating to our products and services. We take reasonable steps to ensure that these providers are obligated to protect your Personal Information and are subject to appropriate confidentiality and non-disclosure obligations.
  3. Technology and implementation partners (such as ERP software vendors and subcontractors), where necessary to deliver the services you have requested from us and subject to appropriate confidentiality obligations.
  4. Law enforcement, regulatory and judicial authorities and other third parties, if we determine that disclosure is required to (a) respond to subpoenas, court orders or legal process, or to establish, exercise or defend legal rights; or (b) investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms & Conditions, or as otherwise required by law.
  5. Successors in a business transaction: in the event of a merger, acquisition, financing, sale of assets or any other situation involving the transfer of some or all of our business assets, we may disclose Personal Information to those involved in the negotiation or transfer.
  6. Third-party advertisers, to display advertisements to you when you visit the Platform. These may include financial service providers and non-financial companies. They may use information about you and your visits to this Platform and other websites to provide advertisements. (Remove this item if you do not run third-party advertising.)

We do not provide any Personal Information to an advertiser when you interact with or view a targeted advertisement. However, if you interact with or view an advertisement, the advertiser may make certain assumptions and, in the process, learn certain information about you. For instance, if you click an advertisement targeted at a particular age group and geographic area, the advertiser may assume you meet those criteria.

ERP Consulting Group does not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf, unless such transfer is legally required.

ERP Consulting Group operates from offices in the United States, the United Arab Emirates, South Africa, Ireland and India, and serves clients in more than 10 countries. Your Personal Information may therefore be transferred to, stored and processed in these countries. Where Personal Information is transferred across borders, we take the necessary steps to protect it in accordance with applicable data protection laws.

6. Third-Party Content

The Platform sometimes contains links to other sites that are not governed by this Privacy Policy. Users may be directed to third-party sites for more information, such as advertisers, blogs, content sponsorships, vendor services and social networks.

ERP Consulting Group makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the privacy statements and policies of each third-party site linked from the Platform to understand how they use your personal information.

7. Third-Party Content

To use the Platform, you must be at least eighteen (18) years old. If local laws require you to be older for us to lawfully provide services to you, that older age applies as the minimum age.

If you are under the age of 18, or the age of majority in your jurisdiction, you must use the Platform under the supervision of your parent, legal guardian or responsible adult.

8. Retention of Personal Information

Your Personal Information will not be retained by ERP Consulting Group any longer than necessary for the purposes for which it is processed, and/or in accordance with legal, regulatory, contractual or statutory obligations, as applicable.

At the expiry of such periods, your Personal Information will be deleted or archived in compliance with applicable laws.

9. Retention of Personal Information

You have the right to exercise the rights available to data principals or data subjects (as per applicable laws and regulations) in relation to your Personal Information processed by ERP Consulting Group.

We give you the ability to keep your Personal Information accurate and up to date. If at any time you would like to:

  1. rectify, update or correct your Personal Information;
  2. obtain confirmation on whether or not your Personal Information is being processed by us;
  3. access your Personal Information or exercise your right to data portability;
  4. withdraw your consent, or request erasure where permitted by law; or
  5. restrict the continuing disclosure of your Personal Information to any third party in certain circumstances

please contact us using the details in Section 13. We will require valid proof of your identity to ensure that your rights are respected.

10. Confidentiality and Security

The security and confidentiality of your Personal Information is important to us, and ERP Consulting Group has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as we do. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that it is kept secure.

We seek to comply with the requirements of the Information Technology Act, 2000 and the Rules made thereunder, and with other applicable data protection laws in the countries where we operate, to ensure the protection and preservation of your privacy. We maintain physical, electronic and procedural safeguards that comply with the laws prevalent in India to protect your Personal Information. By accepting the terms of this Privacy Policy, you agree that the standards and practices we implement are reasonable and sufficient for the protection of your Personal Information.

11. Social Media

ERP Consulting Group operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about ourselves in order to improve our products and services.

Please do not communicate the following information to us through social media sites:

  1. Sensitive personal data, including special categories of personal data (information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership; genetic data; biometric data used to uniquely identify a person; data concerning health, sex life or sexual orientation), and other sensitive data such as criminal convictions and offences or national identification numbers.
  2. Excessive, inappropriate, offensive or defamatory content.

ERP Consulting Group is not responsible for any information posted on those sites other than information posted by its employees on its behalf. We are only responsible for our own use of the Personal Information received through such sites.

12. Changes to this Privacy Policy

ERP Consulting Group reserves the right to update, change or modify this Privacy Policy at any time. The Privacy Policy comes into effect from the date of publication of such update, change or modification. We encourage you to review this page periodically.

13. Disclaimer and Contact Us

ERP Consulting Group does not store any credit or debit card details. We shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of information concerning the User's account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform.

If any Personal Information is shared with us that was not requested by us (whether mandatorily or optionally), ERP Consulting Group will not be liable for any information security breach or disclosure in relation to such information.

If you have any questions regarding this Privacy Policy or the protection of your Personal Information, please contact our Data Protection Officer / Grievance Officer. If you have any complaints or grievances in relation to the processing of your Personal Information, you can send them by email to our Grievance Officer:

Grievance Officer

ERP Consulting Group, Inc.
ArthaSez, 12th Floor, Tower-1, Tech Zone IV, Greater Noida, Uttar Pradesh 201318, India

Email: info@erpconsulting24.com

Phone: +91 9217086931